Privacy Policy
Renae Keller Interior Design (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through renaekeller.com and start.renaekeller.com, how we use it, and the choices you have.
Information we collect
Information you give us. When you complete a form on our site, book a consultation, take our style quiz, or contact us directly, we may collect your name, email address, phone number, postal address, and any details you share about your project, your home, or your design preferences.
Information collected automatically. Like most websites, we collect basic technical information when you visit — your IP address, browser type, device type, the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies.
We do not knowingly collect information from anyone under 18.
How we use your information
We use the information you provide to:
- Respond to your enquiry and discuss your project
- Schedule and confirm consultations
- Send you design resources, project updates, and information about our services
- Process payments and manage client projects
- Improve our website and understand how visitors use it
Text messages
If you provide your phone number and opt in to receive text messages, we may send you appointment confirmations, reminders, project updates, and occasional information about our services. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP. Reply HELP for assistance.
We do not sell, rent, or share your phone number or SMS consent with third parties or affiliates for their own marketing purposes. Your consent to receive text messages from us is never shared.
If you subscribe or enquire, we may send you emails about your project, design resources, and our services. Every marketing email includes an unsubscribe link, and you can opt out at any time.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate our business — for example, our customer relationship platform, email and text messaging providers, scheduling software, payment processors, and website hosting. These providers may only use your information to perform services for us.
We may also disclose information where required by law, or to protect our rights, safety, or property.
Cookies and analytics
We use cookies to keep the site working properly and to understand how it is used. We may also use analytics and advertising tools, including services from Google and Meta, which may set cookies to measure how our site and advertising perform. You can control cookies through your browser settings, though some parts of the site may not function properly if you disable them.
How long we keep your information
We keep your information for as long as needed to provide our services and to meet legal, accounting, or reporting requirements. You may ask us to delete your information at any time.
Your choices and rights
You may:
- Ask what personal information we hold about you
- Ask us to correct or delete it
- Unsubscribe from marketing emails using the link in any email
- Opt out of text messages by replying STOP
- Ask us to stop contacting you entirely
To make any of these requests, contact us using the details below.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. We honour these rights regardless of your location.
Security
We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The date above shows when it was last revised.